“I came to The Schafer Law Office a few years ago because I was hit in my vehicle and the whole right side of my car was damaged. Me and my girlfriend were injured. In fact, we both had to be hospitalized. It was a very unpleasant experience. I needed someone to assist me because the gentleman who hit me apparently was not concerned at all for my well-being.
When I came to The Schafer Law Office, I was definitely eager for someone to take my case. I had a lot of apprehension about the process, about what would happen and even if someone would take my case. I was very grateful that my case was able to be represented. That you were able to represent my case considering that it did not happen here in Louisville, Kentucky. It happened in Indiana while I was on a church retreat. One of my apprehensions was that it happened out-of-state. That was a big concern because I wasn’t for sure, with my knowledge of the legal system, if I could even get someone from the state where I live in Kentucky to represent me in another state, especially since it was in Indianapolis. The second thing was I was just very distraught about the whole thing. I wasn’t for sure what direction to go, but I knew I needed help. I knew I needed help concerning getting all this resolved. This just was not just a small accident with me being hospitalized, and I wanted to make sure that the person who was responsible for the accident was accountable.
Absolutely, you were able to help me resolve the case. I think the biggest thing I felt satisfied with was the peace of mind that I had with you handling the correspondence and communication. So many bills came in. It was just crazy. I couldn’t keep up with the demand between my doctors’ appointments, working full-time and going to school full-time. The load was astronomically overwhelming. Your office really not only did an excellent job of helping me organize all of that, but the peace of mind I got from not having to deal directly with the people who work from the ambulance to the hospital. I was very grateful for everything that your office did. I’m still grateful that I don’t have to deal, even looking back on it, I’m still grateful that I don’t have to deal with any of that. The correspondence I received was timely and appropriate.
I just have nothing but great, great appreciation that it’s over. I’m happy that it’s over and that I won the case. The person who was accountable for this accident will be held responsible. I’m very happy about the outcome. I think I was treated, not only with dignity and respect. I feel like your secretary especially understood the pressure that I was under. Again, I was working 60 hours a week, I was going to school and I am in ministry. I was constantly stressed. I just unfortunately don’t have the type of life where I have a lot of time. Many times she would leave a voicemail, she would follow back up with me. I would call back into the office, and she would take my calls and she would have listened to the voicemessage. She was always prepared. There were times where she had to encourage me and tell me ‘I know this is a long process. I know what you’re going through.’ She remembered the last things I told her. I wasn’t just a nameless face or number. I wasn’t just a case. She called me by my name. She addressed me by my name. She understood some of the personal details that I personally shared with her. She was genuinely concerned about me. I feel like I was treated with not only a lot of respect but that your office cared. I really felt cared for.
I think the result was definitely a little bit above my expectation, and I will say this because this is the first time that I’ve ever experienced something of this nature. I’m grateful it was a positive experience or, shall I say, the outcome was a positive experience. It’s very difficult in the beginning to understand what was going to happen. I not only feel it was a positive outcome, but I also feel it was fair. I feel like, again, the person who was accountable for hitting me and changing my life is now accountable. They have been dealt with in an appropriate manner by the law. I feel that I was fairly and justly represented.
I’m extremely happy, not only with the outcome, with winning my case and knowing that justice does prevail if you’re persistent and you have the appropriate people behind you that will support you. I think that’s a big piece of it. I feel your office supported me. I definitely would feel comfortable with my professional co-workers and my family as well based upon my own personal experience. I could give them my experience. Although, I would advice them do to whatever nature of their case or whatever, they can’t expect anything but what you have told them through your correspondence and things like that. My personal experience, if they want someone going deep with them, stick with them and give them peace of mind, be professional and organized, I’d definitely recommend they come and speak with you a consultation regarding their needs.
Absolutely, for people who go through unexpected eventful crisis that they did not anticipate, be encouraged that there are people out there that care. The law is very complex and seeking legal advice if you feel that you have a case would be very adventitious and beneficial. Do not wait. Do it as soon as possible. I think that if you take those steps and measures, and if you really have a good rapport. I really felt I had a good rapport with Mike down when I met with him. I got direct eye contact. He went through my case and was very honest and straightforward. I will tell you that people really do care. My case was not the biggest case, but it was something that impacted my life. I needed someone to get justice for me. That took place.”
Marrissa K. June 2013